NBK Tools

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Al Jawhara Calculator

The minimum deposit is KD 50 and maximum deposit is KD 500,000.

In case of no withdrawal within the holding period, extra chances will apply.

NBK Miles Points Calculator

Loan Calculator

Loan Refinancing Calculator

Term Deposit Calculator

Currency Convertor

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Notifications

  • Reopening of NBK Branch at Kuwait International Airport (T4)

    We are pleased to inform you that our branch at Kuwait International Airport (T4) will reopen effective Thursday, 4 June 2026. Working hours will be daily from 4 AM to 8 PM.

  • Closure of Kuwait International Airport (T1) Branch

    As a precautionary measure, please be informed that the Kuwait International Airport (T1) Branch is closed effective Wednesday, 3 June 2026, until further notice.

  • Closure of NBK Branch at the PIFSS

    Please be informed that the NBK branch at the Public Institution for Social Security is closed until further notice. We will be pleased to serve our customers at the nearest available branch. All banking services remain available through the ITM service, NBK Self-Service branches, the Call Center, and all electronic channels.

  • Beware of Fraud

    NBK never asks for your card number, OTP, PIN, CVV or any personal information over the phone, SMS, email, WhatsApp or any similar app. Do not disclose your information to anyone. Learn More

Submitting Complaints

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Submit a complaint and get a response from Complaint & Customer Protection Unit.

Complaint Form

To file for a complaint, kindly complete the Complaint Form (also available at all NBK branches) and submit it through one of our following channels:

  • In-person: Visit the NBK's Complaint & Customer Protection Unit at NBK Headquarters, Level 25 or any NBK Branch
  • By Mail: Send your Complaint Form to NBK Complaint & Customer Protection Unit at P.O. Box 95, Safat 13001, National Bank of Kuwait / Complaint & Customer Protection Unit)
  • By e-mail: e-mail your Complaint Form to ComplaintandCustomerProtectionUnit@nbk.com
  • Via NBK Mobile Banking App

We commit to responding to your submitted complaint within 5 business days. For urgent complaints, you can reach NBK Call Center at 1801801 from Kuwait, or +965 2224 8361 when calling from outside Kuwait.

Please note: The Complaint & Customer Protection Unit will not respond to the customer if the issue is currently under legal review in court.