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Notifications

  • System Maintenance

    Dear Customers, As part of our ongoing efforts to enhance your banking experience, a scheduled system upgrade will take place on Friday,19 September 2025 from 5 to 7 AM. This might affect some of our online services. Thank you for your understanding.

  • Important Announcement

    Dear Customer, please note that NBK - Egypt will never contact you to request any personal or confidential information regarding your accounts or cards. In case this happens, please call the Call Center immediately at 19336.

Complaint Submitting Mechanism

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Submit a complaint and get a response from NBK - Egypt Customers Protection Rights Team.

If you are unsatisfied with the response to a complaint you have submitted, follow this step-by-step guide.