Submit a complaint and get a response from NBK - Egypt Customers Protection Rights Team.
If you are unsatisfied with the response to a complaint you have submitted, follow this step-by-step guide.
This is for demonstrative purpose only. Call 19336 or visit a branch for exact calculations
Dear Customers, As part of our ongoing efforts to enhance your banking experience, a scheduled system upgrade will take place on Friday,19 September 2025 from 5 to 7 AM. This might affect some of our online services. Thank you for your understanding.
Dear Customer, please note that NBK - Egypt will never contact you to request any personal or confidential information regarding your accounts or cards. In case this happens, please call the Call Center immediately at 19336.
Submit a complaint and get a response from NBK - Egypt Customers Protection Rights Team.
If you are unsatisfied with the response to a complaint you have submitted, follow this step-by-step guide.